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Terms of Service ("Agreement")
This Agreement was last modified on February 26, 2014.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the copyright laws, and is the property of EASTERN COMMERCIAL AGENCIES LLC (ECA). The collective work includes works that are licensed to ECA. ECA ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ECA products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ECA. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ECA. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of ECA used in the site are trademarks or registered trademarks of ECA.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ECA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ECA does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ECA does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
ECA shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ECA has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that the ECA product is mistakenly listed at an incorrect price, ECA reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ECA reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ECA shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ECA without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
ECA may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ECA
Your use of this site shall be governed in all respects by the laws of U.A.E. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of shall be in the state or federal courts located in U.A.E. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ECA) must be commenced within one (1) year after the claim or cause of action arises. ECA failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ECA may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including the ECA or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
ECA does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site.
You agree to indemnify, defend, and hold harmless ECA its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Orders should be placed online using the shopping cart. If you encounter any difficulties, please contact us at +971-4-2222-977 and we'll be happy to assist you.
All orders must be prepaid by credit card or PayPal (Orders paid via PayPal e-checks will be held until PayPal advises your funds have been received. We reserve the right to cancel orders shipped to unverified PayPal accounts or those shipped to a third party. On Credit Card transactions, if the Bill To and Ship To are not the same, at our discretion, we will request a Credit Card Authorization Form be submitted to us, along with a copy of the Bill To party's Credit Card and Driver's License for orders to be shipped to a third party.
Shipping We offer flat shipping fee to domestic (UAE) Customers and online real-time tool for international shipping. If for some reason the shipping rate is more than what you paid online, you agree for us to bill your credit card for the full or remaining shipping charge. We will notify you in advance and if you do not agree, We reserve the right to cancel your order.
ECA ships everyday Sunday - Thursday 8am-6pm. We strive to process your order & ship within 3 business days. If your order is urgent, please call us at +971-4-2222-977 to "expedite" your order for an additional fee.
Because our orders are processed so quickly, The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours and therefore will not be able to be cancelled.
Raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers. Defective or damaged merchandise will be replaced by ECA. In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage provided you contact us within 3 days of delivery. You agree to carefully inspect all ingredients and products upon arrival and report any problems or need for replacement within 3 days of receiving the goods.
Please inspect all packages at time of delivery and, if damaged, note on the driver's delivery receipt when you sign for it, contact us by phone +971-4-2222-977 to report it directly to them, and then contact us so we may process your claim. If you notice any damaged items upon unpacking your order, leave the box and contents as is, save all of the packing material and contact us to arrange an inspection of your package.
From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
Customers should purchase products from ECA with the clear understanding that all products must be used at the customer's own discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product. ECA shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product.
ECA (and affiliated companies) reserves the right to update product prices at any time, for any reason. While we strive to maintain accurate and timely price information, we are not ultimately responsible for errors, omissions, or otherwise inaccurate prices on the website. The final amount of money due per order is always determined at checkout time, not during shopping cart selection.
If you have any questions about this Agreement, please feel free to contact us at firstname.lastname@example.org.